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How To Contact Us

Phone Numbers:
Phone: 0871-873-2465
Fax: +44-7006-088-561

E-mail Addresses:
sales@microstorm.com
support@microstorm.com
rma@microstorm.com

Company Information

Payment FAQs

  1. Which methods of payment does Microstorm.com accept?
  2. Does Microstorm.com accept Purchase Orders?
  3. Does Microstorm.com accept international credit cards?
  4. Why does Microstorm.com have such a stringent verification process? Many other online companies I buy from never require address or email verification.
  5. I think I entered the wrong credit card information. What should I do now?
  6. I do not feel secure putting my credit card on-line or over the Internet. How can I still place a credit card order?
  7. Why was my credit card declined when I know the credit and or money is available in the card?
  8. Does Microstorm.com have any idea why my credit card is declined?
  9. I have an EU VAT number or I live outside the EU, how do I take sales tax or (VAT) off my order?
  10. My order is a government purchase and not subject to the state sales tax. How do I remove the tax from my order?
  11. Is the Microstorm.com website secure and what is the security used?
  12. Where do I send cheques and other pre-payments?
  13. I am from an EU country and the website shows prices in Euros, but when I go to checkout it switches to Pounds why is this?

Which methods of payment does Microstorm.com accept?

Microstorm.com prides itself on offering a large range of payment options for our customers we currently accept: Mastercard, Maestro, Visa, American Express, Switch, Solo, Delta, Visa Electron, Google Checkout, PayPal, Personal Cheque, Postal Orders and Bank Transfer (All cheques must be cleared in our bank account before merchandise ships)

Does Microstorm.com accept Purchase Orders?

Microstorm.com does not accept purchase orders in general as a method of payment but will reference purchase orders for your convenience. Credit terms are subject to status.

Does Microstorm.com accept international credit cards?

No, under no circumstances will Microstorm.com accept international credit cards due to security concerns. All international orders must be pre-paid via wire transfer.

Why does Microstorm.com have such a stringent verification process? Many other online companies I buy from never require address or email verification.

For the sake of credit card holders and for our own protection Microstorm.com has in place the strongest measures in any business operating in this field. To begin with we ship only to credit card billing address or alternate shipping addresses that are actually listed with the credit card issuing institution, we also employ multiple verification processes in the buying process. We also work with local and foreign law enforcement agencies when we detect fraud being committed within our network.

I think I entered the wrong credit card information. What should I do now?

Please call our customer service right away at and correct the wrong information. Wrong credit card information will result in an order being put on hold. The customer will then get an email informing that there are billing problems. Alternatively you can place another order and cancel the original order with the wrong information. Please check your account information carefully to avoid having duplicate orders.

I do not feel secure putting my credit card on-line or over the Internet. How can I still place a credit card order?

You can enter dummy digits into the order i.e. all 0s or 1s (just don't forget to enter a valid number of digits i.e. 16 digits for Visa) and then call us back via the phone to enter the credit card number manually.

Why was my credit card declined when I know the credit and or money is available in the card?

There are many scenarios under which a card can be declined. It may be due to wrong card number, wrong expiration date, daily transaction limits, insufficient funds, or random security checks by the credit card issuer. When this happens, the cardholder needs to contact the bank directly to find out why it happened and correct the problem.

Does Microstorm.com have any idea why my credit card is declined?

The card issuer never tells Microstorm.com or any other company the reasons for decline for privacy reasons. All Microstorm.com knows is that the card was declined. Please call the card issuer to find out why and call or email when we can attempt to charge again.

I have an EU VAT number or I live outside the EU, how do I take sales tax or (VAT) off my order?

Please fill out a tax exemption form and email to us along with your EU VAT number. We will check your VAT number in our database to validate the VAT number and then manually remove the charge from the order. We do not log the VAT permit into our database so each order must go through the manual process. If you live outside the EU we will automatically deduct it from your order.

My order is a government purchase and not subject to the state sales tax. How do I remove the tax from my order?

Just place the order online as usual and fax us a copy of the tax-exempt permit and we'll manually take the tax off.

Is the Microstorm.com website secure and what is the security used?

Most definitely, we encrypt all personal and financial information using 128-bit encryption technology and through our secure sever. Once the information is received only trusted and authorized Microstorm.com employees will be able to view and process your information. We take every step to safeguard our customer's information.

Where do I send cheques and other pre-payments?

Please send the check along with a copy of your order printed from our website to:

Microstorm.com
Attn: Accounting
Unit 6 Chain Caul Way, Riversway, Docklands, Preston, UK PR2 2YL

I am from an EU country and the website shows prices in Euros, but when I go to checkout it switches to Pounds why is this?

We offer the ability to view pricing in two currencies: Pounds and Euros. However our payment systems are only available in Pounds. The price however is the same in both currencies.

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