Yes, customers must have a RMA number and have it written clearly on the outside of the shipping box in order for Microstorm.com to receive the RMA. Remember that RMA numbers are valid only for 10 days within which our warehouse must receive the returned merchandise. After that RMA numbers will not be reissued or extended.

Microstorm.com

Attn: RMA # (please fill in RMA number)
Unit 6 Chain Caul Way, Riversway, Docklands, Preston, UK PR2 2YL

(*Note: all other formats or shipment without RMA number shall be rejected! Please insure package and ship through traceable shipper.)

Log into your account and view your orders. Next to each shipped order will be an option for RMA. Click on it and follow the on-line steps.

You are past the 7 days allowable RMA credit period and a replacement or warranty service is your only option left.

No, you can only get credit for it if you are within the allowable time limit and a 10% restocking fee always applies. If the item is defective we will almost always replace it unless it has physical damage or is in other ways unfit for resale (exceptions are monitor, software, and some other products which cannot be handled by us and must go back to the manufacturer.)

Microstorm.com is not responsible for manufacturing defects and we have no control over them. We simply obtain merchandise from distributors and ship them out to our customers. The cost of shipping is split between Microstorm.com and the customer. We pay shipping to the customer while the customer pays return shipping. The same principle applies when you buy from a local store like Tesco. Even if the merchandise is defective, Tesco will not reimburse you for the time and petrol spent to drive back to the store for returns nor will it send out a driver to pick up the defective merchandise. That said, you could however expect the return to be as hassle free as possible when you buy from Microstorm.com.